Shipping Policy

Introduction

This Shipping and Delivery Policy should be read in conjunction with the Terms of Use and the other Policies available on the website. By utilising the Website, you are agreeing to this policy as well as our Terms of Use and other Policies.

For the purpose of this Policy, all capitalised terms not otherwise defined herein shall have the meanings ascribed to them as outlined in the Terms of Use and the Privacy Policy.

Shipping Zones

We provide shipping to all locations within India and internationally. However, we reserve the right to restrict deliveries to certain areas. We may decline delivery and/or cancel orders that are beyond our delivery reach or where shipping, although feasible at the time of order placement, has become impracticable by the time of shipping.

Shipping Methods

We offer a range of shipping methods, including standard and express delivery options, to suit your convenience. The estimated delivery days are indicated on the cart page of the website at the time of placing the order. Typically, we deliver orders within 5-7 business days (“Estimated Delivery Time”) from the date of order, contingent upon the delivery location and the shipping method selected. We can process only one shipping address per order; therefore, if you wish to ship products to multiple addresses, you are required to place separate orders.

Delivery Charges

We provide free shipping on all orders, regardless of the cart size.

Product Satisfaction

We take customer satisfaction seriously, and we are committed to ensuring a favourable shopping experience for our customers. If you are not satisfied with your purchase, please contact our customer support team, and we will strive to resolve the issue to your satisfaction.

Availability of Products

The delivery/shipment of goods is subject to the availability of products, changing weather conditions, the occurrence of national holidays, the applicability of prevailing laws, government restrictions, high volumes of orders, or any other operational limitations. In the event of a delay due to these circumstances, we will keep you informed via email or phone.

Responsibility for Successful Shipment

At the time of delivery, it is the customer’s responsibility to be present to receive the shipment successfully. If you are unable to receive the shipment, please notify our customer support team using the contact information provided below in advance to reschedule the delivery.

Customer Support :
support@ovloxindia.com
8868830011, 8868808111